FAQs (Frequently Asked Questions)
Below are answers to the most commonly asked questions we receive. If your question doesn’t appear below, please feel free to contact Daniels Display directly for additional information.
Where are you located?
Please note that we have moved since 2013. We currently locate at 774 Tehama Street, San Francisco, CA 94103
Do you have a full showroom?
Yes, we have a showroom featuring many of the articles you can find online on this site. Inside our showroom, you will be able to see sample merchandise as well as place orders for pickup. Showroom hours are 8:00am – 5:00pm Monday through Friday. Our warehouse, which is conveniently located behind our showroom, also operates the same hours.
Do you have a minimum order requirement?
No, we do not have a minimum order requirement. For over 40 years we have been proud to serve our customers and their orders of any size.
What forms of payment do you accept?
In store, we accept various types of payments, including Cash, Check, and credit cards (Visa and MasterCard). However, at this time we do not accept any form of payment online. After receiving your online order, our Sales Manager will call you to review and confirm your order. Upon confirmation, you may pay for your order by credit card or by any of the above payment options upon picking up merchandise in store. All international orders will require a wire transfer for payment. Please contact us directly to obtain a quote for shipment fees.
If I placed an order on your website, when should I expect to receive it?
If you placed an order by telephone request before 12:00 pm local time, your order will be shipped the same day. However, online orders placed anytime Monday through Thursday will be shipped within 24 hours. Orders placed Friday through Sunday will be shipped on Monday.
The above shipment schedule excludes holidays. In the event that your order is placed and the next business day falls on a holiday, we will ship out the order on the next business day after the observed holiday.
The majority of the orders are shipped via ground service and are commonly received within 1-2 business days. If you select Priority Mail as your shipping option, please allow 3-5 business days for your order to arrive.
What shipping method do you use for shipping your merchandise?
Merchandise are shipped by ground shippers that offer the best time in transit and lowest shipping zone charges for the zip code being delivered to. If your delivery zip code falls out of the 87% of the United States that we deliver to next day via standard ground service, Next Day Air or 2nd Day Air is also available. We also offer Priority Mail Shipping, which takes 3-5 business days to arrive.
Which Holiday’s does Daniels Display, LLC observe?
At Daniels Display, LLC, we observe the following holidays and will be closed on these days:
New Year’s Day
Fourth of July
Note that Freight carriers will not be picking up or delivering on the above listed holidays or the Friday after Thanksgiving, Christmas Eve or New Year’s Eve. Orders placed on these holidays will be shipped the following business day.
Is the merchandise on the website in stock?
We strive to have all items in stock and available to ship on all orders placed within 24 hours.
What is the best way to contact Daniels Display, LLC?
You may contact Debbie, our Sales Manager directly at (415) 861-4400 or email firstname.lastname@example.org. Debbie will be happy to answer any questions you may have regarding our company, availability of product or any other concerns that you may have. Our business hours are Monday through Friday, from 8:00am – 5:00pm.
What is your return policy?
Please refer to this page to read about our return policy.
What should I do if my order has damaged or missing merchandise?
Prior to accepting your delivered order, please inspect the shipment for visible damage. Please let our Sales Manager know immediately if you received damaged merchandise or discover that merchandise is missing. Contact our manager directly at (415) 861-4400 or email us at email@example.com. We will replace any merchandise that is lost or damaged right away. We will handle it for you. You DO NOT have to contact the carrier or the trucking company yourself.
What if I don't want to order online?
You may call us at (415) 861-4400 to speak to our Sales Manager, who will be happy to assist you and take your order. We are available Monday-Friday from 8:00 am to 5:00 pm PST.
Do you ship internationally?
Yes. For Canada and Puerto Rico, orders can be placed online or by calling us at (415) 861-4400. For all others, please inquire.
Can I pick up my order?
Yes, you may pick up your order at 774 Tehama Street, San Francisco, CA 94103 .
For over 40 years our mission has been to partner with our customers individually to provide quality, unique and valued priced products. We constantly measure ourselves, including quality and competitive pricing, to ensure we offer you the best!